TrueVoice is an artificial intelligence (AI)-driven voice analytics solution that analyzes behavior and emotion on every call, which helps call centers to quickly understand how customers feel. It analyzes both language and behaviors —“what is said” and “how it is said” — harnessing the power of machine learning to predict outcomes instead of relying on standard keywords.
After successful PoV registration, an AWS Service Catalog product will be made available to you that will automatically deploy AWS resources that enable you to seamlessly transfer audio recordings for processing by TrueVoice.
Beyond the PoV stage, TrueVoice can easily be integrated with Amazon Connect and traditional contact center call-recording sources for live ongoing processing.
To get started:
For more information about TrueVoice, see the TrueVoice website.
This Quick Start was built by Deloitte, LLP in collaboration with AWS solutions architects. Deloitte, LLP is an AWS Partner Network (APN) Partner.