Up until now, you had to write custom logic to record interactions. By using Conversation Logs, you can directly enable audio and text logging for your Lex bot. To protect sensitive data captured as slot values, you can enable slot obfuscation to mask those values for logging. In addition to the input transcript, the logs contain information such as matched intent and missed utterances. Conversation Logs enables you to monitor bot interactions, analyze conversations for continuous improvement, and record chat history for auditing.
Conversation Logs is available today in the US East (N. Virginia), US West (Oregon), EU West (Ireland), and Asia Pacific (Sydney) AWS Regions. For more information and to get started, please see the documentation.